Return Policy for Electronic Products: Surveillance Cameras, Alarm Systems, and Dash Cams
- Return Period:
- Products can be returned within 3 to 7 days of the purchase date, provided they are unused and in their original condition with all accessories and packaging.
- Return Conditions:
- Products must be undamaged and unused.
- All original packaging and accessories must be included.
- The purchase invoice or proof of purchase must be presented when requesting a return.
- Non-Acceptable Return Cases:
- Damaged products or those that have been modified or repaired without prior authorization.
- Products that have been used or installed without any manufacturing defects.
- Defective Products:
- If a product is found to be defective due to a manufacturing fault or technical issue, replacement or free repair can be requested within the warranty period.
- Shipping Fees:
- For returns due to a change of mind and not a defect, the customer may bear the shipping costs.
- In case of product defects, the company covers the return shipping fees.
- Return Process:
- Contact customer service to arrange the return.
- The product will be evaluated by the technical team to ensure it meets the return conditions.
- Refund:
- Refunds are processed through the original payment method within 7-14 days after receiving the returned product.
Al-Bassami Security Systems is committed to providing excellent customer service and ensuring customer satisfaction with all electronic products sold.